Nice to meet you here! My name is Mathieu Barbe, the founder and creator of the Bespoke Service Excellence Training programme.
ABOUT MY TRAINING CONCEPT
We are Service Excellence Engineers who design and deliver tailor made trainings with a guaranteed 6* Plus result on every level.
25 years of front line experience in high end Hospitality, Asset and Interior Yacht Management gives us a very unique approach and a wide range of skills that are a unicum in the industry.
We approach every new assignment as a blank canvas where we personally assess and observe all the areas in terms of hospitality, level of service, overall skills, culinary knowledge, attention to details, etc.
Our findings are poured into an intensive and very hands on program that will shape up your team and give them all the tools to excel in their role.
After completion of the training, we guarantee that the list of new skills and service awareness will give your team the confidence and knowledge to exceed at all levels.
A "Service Excellence Training" certificate is given to every participant after the program.
Fields of expertise
- Services: silver, plated, buffet, synchronised, cloche, family, scissor, ...
- Butler service
- Filleting fish and carving station
- Live cooking on the buffet
- Creating decorative breakfast, lunch and dinner buffets
- Cocktail parties
- Table settings in different styles
- Wine handling and service
- Caviar service
- Welcome drinks
- Guest language
- Taking orders
- Organising pantries for breakfast, lunch and dinner service
- Creating an excellent line of communication between service team and chefs
- Coffee and tea service
- Interior reorganisation
- Personalised service
MY QUALIFICATIONS
ORDER SYSTEM
Creator of a personalised order system for the service team on private and charter yachts, hotels, resorts, large estates and busy operations.
YACHTING INDUSTRY
6 years full time active in the yachting industry
Working and training crew on private and charter yachts
PRIVATE EVENT COMPANY
14 years CEO of a high-end private event company for HNW clients and families
Organising garden parties, private dinners with Michelin star chefs, weddings, birthday parties, brunches, butler service, ...
Mainly active in large estates, castles, holiday houses, private yachts, ...
SERVICE AWARDS
The Service Excellence training programme has proven to be successful during multiple competitions. Several yachts received best service awards in the industry and first price of best on board service experience.
CERTIFIED BUTLER
Certified Butler from the Ivor Spencer Butler School in London
CHEF'S DIPLOMA
5 years of gourmet cooking school resulting in the Chef's diploma
CRUISE EXPERIENCE
2 years' cruise experience on the Seabourn fleet
OUR CLIENTS
For the past years we have build on a strong relationship with our clients and worked closely with them on private and charter yachts between 50 and 181m. Our references include also many successful land based projects. Please contact us for more information.
TRAINING PROCESS
"Individual training session based on the client needs.
Each training goal is 'perfection'."
CERTIFICATE
OF COMPLETION
OF COMPLETION
A Service Excellence Training certificate is supplied to each individual participating in the course.
WORLDWIDE
TRAINING
TRAINING
The training has run successfully on multiple locations worldwide and discreet references can be supplied when required.
CONTACT US
ADDRESS
PRINSESSESTRAAT 196
8870 IZEGEM-EMELGEM, BELGIUM
CALL MATHIEU
+32 (0)490 43 25 81